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Students, faculty and staff use the MercyPass password management system to manage and change their network password (for Computer, O365 Email, Mercy Connect, Blackboard etc.).  IT Services rolled out a new password management system. This new system will allow the college community to change and reset their network password. The new system provides improved performance and security with enhanced self-service password capabilities, while protecting sensitive user information. We recommend that you take time to review the important FAQs listed below.

If you have any questions, please feel free to contact the IT HELPDESK at 914-674-7526 or helpdesk@mercy.edu.

Frequently Asked Questions

Q: What is changing?

A: Students, faculty and staff currently use a Password Management System to change and reset their Network Password. The Password Management System can be accessed by visiting:/mercypass. The existing software will be replaced with a new Microsoft based Self Service Password reset system, which will allow an easy and simple way to manage college credentials.

Q: Why is the Password Management System changing?

A: Due to limited functionality in the existing system, IT Services will be rolling out a new password management system which will allow the college community to change & reset their password. The new system provides improved performance and security with enhanced self-service password capabilities, while protecting sensitive user information.

Q: When will the new Password Management System be available?

A: The new Password Management system is available beginning January 1, 2020. The existing password management will be decommissioned on January 31, 2020.

 Q: How do I re-create my profile in new Password Management System?

A: After January 1, 2020 users can re-create their profile in the new Password Management System: Please visit 

 * Action Required *

Students, faculty and staff who utilize the existing Password Management system will have created their user profile (i.e. security questions and answers) in the existing system. These questions are utilized at the time of unlocking your Network Account. With the new Password Management System users will be required to re-enroll in the new system and re-create their security questions and answers (required for self-service password resets). The enrollment process takes less than 5 minutes to complete.

*Please note: Users can choose to wait and re-create their user profile at the time their Network Password is about to expire. Email notifications are sent to all users 14 days before their network password is about to expire

Q: How do I reset and change my password?

A: To reset or change your password please visit: 

Q: Will I continue to receive the Password Expiration Notice Emails?

A: Yes, users will continue to receive the “Password Expiration Notice” emails for 14 days before their network password is about to expire. This advance notification is a reminder to change your network password, before it expires.

Q: Do I need to bookmark the New Password Management System?

A: Users do not need to bookmark any new links. Beginning January 31, 2020, the website for the old Password Management system will automatically redirect users to the New Password Management System.

Q: Can I continue to use the Existing Password Management System?

A: Yes, users can continue to use the existing Password Management System until January 31, 2020. You are also welcome to begin using the New Password Management System beginning January 1, 2020.