![Information Technology](/sites/default/files/styles/375x164/public/2023-08/IT_banner_0.jpg?h=57648e8f&itok=uBHMmqYh)
Information Technology
For any assistance, be it with computers or classroom technology, our responsive support team is prepared to lend a helping hand.
Fast Answers
Enrollment for self-service password management is a one-time process. It takes only a few minutes.
Enroll or Update your profile (Sign in using your existing username/password)
(Sign in using your existing username/password)
For any issues, please contact the HELPDESK at 914-674-7526. Note: If you have recently changed your password, it may take up to 15 minutes to become effective.
Microsoft 365 Office is our cloud-powered productivity platform
Your 91Å®Éñ Outlook Email Account is included with your subscription to Microsoft 365, it also provides:
- The latest productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more.
- The ability to install on PCs, Macs, tablets, and phones.
- 1 TB of OneDrive cloud storage.
- Feature updates and upgrades not available anywhere else.
Office 365
- Outlook Email – Your 91Å®Éñ emails can be accessed by going to and selecting Outlook from the app launcher in the top left corner.
Multi-Factor Authentication (MFA) with Microsoft Office 365 provides an extra layer of security to protect your accounts and data from unauthorized access. It requires you to complete an extra step to verify your identity before logging in to Office 365. Typically, this means providing a one-time code generated upon the Office 365 sign-in, into the Microsoft Authenticator App as a required second step of verification.
For data privacy and security, and to access our online services, 91Å®Éñ students, staff, and faculty members, are all required to use Multi-Factor Authentication (MFA or 2FA).
Maintaining the highest level of security of the personal, private, and confidential information of 91Å®Éñ community members is of the utmost importance to the Office of IT.
If you have any questions, please contact the Help Desk at helpdesk@mercy.edu or 914-674-7526.
More Information
The 91Å®Éñ IT Services department is available to all faculty, staff and students who are using University resources and require technical support.
We support various software and systems including:
- Mercy Connect
- Blackboard
- Banner
- Desktop and Laptop Computers, Printers
- Telephones
- Properly Licensed Hardware and Software and more....